Zendesk AI is the set of AI features in the Zendesk helpdesk, covering AI agents that resolve tickets, an agent Copilot add-on, quality assurance and knowledge tools.
✓ Pros
- AI agents are included in every Suite plan, so automation can start without a new contract
- Ticketing, reporting and workforce management are mature and sit alongside the AI features
- Large app marketplace and developer API for connecting other systems
- Built-in QA reviews conversations automatically and flags ones needing coaching
✗ Cons
- Copilot costs $50 per agent per month on top of seat fees
- Resolutions beyond the included allowance are billed per resolution, so cost rises with volume
- Monthly billing costs more per agent than annual billing
- Configuration is broad and takes time for a small team to learn
| Free tier | Paid only |
| Pricing model | subscription |
| Price (Suite Team) | $55 USD |
| Features | |
| Languages | en, ja, zh, ko, fr, de, es |
| API | ✓ Available Docs ↗ |
| Pricing Plans | Suite Team$55/エージェント/月年払。月払いは$69 Copilot アドオン$50/エージェント/月AI補助機能 AIエージェント$1.50〜2.00/解決Suiteプランに一定数の自動解決が含まれ、超過分は契約パックで$1.50、従量で$2.00 |
| Platforms | |
| Integrations | Salesforce, Slack, Shopify, JIRA, HubSpot, Stripe, Intercom, Magento, Twilio, Confluence |
| Homepage | https://www.zendesk.com/ai/ |
Overview
Zendesk AI makes most sense for teams already on Zendesk or wanting a mature ticketing system with AI on top. AI agents are included in Suite plans with a set number of automated resolutions; beyond that, each resolution costs $1.50 on a committed plan or $2.00 pay-as-you-go. Copilot, which suggests next steps and drafts replies for agents, is a separate $50 per agent per month add-on. Costs therefore stack: seats, Copilot, and resolutions. The trade-off against AI-first tools is depth of ticketing, reporting and workforce features versus a simpler bill.
