Tidio is a live chat and helpdesk tool for small online stores, with an AI agent called Lyro that answers customers from the store's own support content.
✓ Pros
- Free plan includes live chat and 50 one-off Lyro conversations for trying the AI agent
- Lyro replies natively in 48 languages and detects the customer's language automatically
- Product recommendations and order-related actions are aimed at online stores
- Lyro can sit on top of Zendesk, Intercom or Salesforce via Lyro Connect
✗ Cons
- API access starts at the Plus plan, which begins at $300 per month
- Starter and Growth cap billable conversations, so busy stores outgrow them
- Starter's 50 Lyro conversations are one-off and do not refresh
- Built for small-store chat; lacks the ticketing depth of a full helpdesk suite
| Free tier | ✓ Free tier |
| Pricing model | subscription |
| Price (Starter) | $24.17 USD |
| Features | |
| Languages | en, ja, zh, ko, fr, de, es |
| API | ✓ Available Docs ↗ |
| Pricing Plans | Free$0/月50会話、Lyro AI 50会話（生涯1回） Starter$24.17/月100会話、Lyro AI 50会話（1回限り）、API不可 Growth$49.17/月〜250会話〜 Plus$300/月〜OpenAPI、専任担当 Premium要問合せLyro 3,000会話〜、OpenAPI |
| Platforms | |
| Integrations | Shopify, WooCommerce, WordPress, Wix, Squarespace, Gmail, Messenger, Instagram, WhatsApp, Zapier |
| Homepage | https://www.tidio.com |
Overview
Tidio fits small e-commerce teams that want chat and an AI agent without a long setup. Lyro answers from your own support content, hands off to a human under rules you set, and per Tidio's help center replies natively in 48 languages. Tidio says Lyro runs on Anthropic's Claude plus in-house models. The catch is the pricing ladder: the free plan's 50 Lyro conversations are one-off, paid plans cap conversations, and API access only starts at Plus, which begins at $300 a month. Stores that need custom integrations jump from cheap to expensive quickly.
