Freddy AI is the AI layer in Freshworks' Freshdesk helpdesk, made up of an AI Agent that answers customers, a Copilot add-on for human agents, and AI Insights for reporting.
✓ Pros
- Growth starts at $19 per agent per month on annual billing, below most AI-helpdesk suites
- 500 AI Agent sessions are included on every plan, enough to test automation before paying more
- Connects to WhatsApp, Messenger, Instagram, LINE, Slack and Teams as channels
- Shares data with other Freshworks products such as the CRM and ITSM tools
✗ Cons
- No permanent free plan any more, only a 14-day trial
- Copilot is limited to Pro and Enterprise, so Growth teams cannot add it
- AI Agent sessions beyond the included 500 cost $49 per 100
- Listed prices assume annual billing; monthly rates are not shown on the pricing page
| Free tier | Paid only |
| Pricing model | subscription |
| Price (Growth（年払）) | $19 USD |
| Features | |
| Languages | en, ja, fr, de, es |
| API | ✓ Available Docs ↗ |
| Pricing Plans | Growth$19/エージェント/月年払 Freddy AI Copilot$29/エージェント/月アドオン（年払）。Pro・Enterpriseのみ Freddy AI Agent 追加分$49/100セッション全プランに500セッション付属。超過分 |
| Platforms | |
| Integrations | Slack, Salesforce, HubSpot, Freshsales, Jira, GitHub, Shopify, Zapier, WhatsApp, Facebook Messenger |
| Homepage | https://www.freshworks.com/freshdesk/freddy-ai/ |
Overview
Freshdesk suits mid-sized teams that want a conventional helpdesk at a lower seat price than Zendesk, with AI added in steps. Every plan includes 500 Freddy AI Agent sessions; more cost $49 per 100. Copilot, which helps agents prioritize and draft replies, costs $29 per agent per month and is only offered on Pro and Enterprise, so Growth teams cannot add it. The permanent free plan is gone from the pricing page, leaving a 14-day trial. Check whether your volume fits within the session allowance before comparing seat prices.
