Freshdesk Freddy AI vs Tidio
Customer Support AI
| F Freshdesk Freddy AI | T Tidio | |
|---|---|---|
| Free tier | ✓ Free tier | ✓ Free tier |
| Pricing model | subscription | subscription |
| Price | $18 (Growth) | $29 (Starter) |
| Features | ||
| Languages | en, ja, fr, de, es | en, ja, fr, de, es |
| API | ✓ Available Docs ↗ | ✓ Available Docs ↗ |
| Homepage | Freshdesk Freddy AI ↗ | Tidio ↗ |
| Pricing Plans | Free$0/moUp to 10 agents, basic ticketing, email support Growth$18/agent/moFreddy AI Copilot available, automation rules Pro$47/agent/moFreddy AI Copilot included, round-robin routing, reports Enterprise$83/agent/moFreddy AI Agent, custom roles, sandbox, email bot | Free$0/mo50 live chat conversations, 100 chatbot triggers Starter$29/mo100 live chat conversations, 500 chatbot triggers Growth$59/moUnlimited live chat, 2,000 Lyro AI conversations Plus$749/moCustom Lyro quota, dedicated CS, custom branding |
| Platforms | ||
| Integrations | Slack, Salesforce, HubSpot, Freshsales, Jira, GitHub, Shopify, Zapier, WhatsApp, Facebook Messenger | Shopify, WooCommerce, WordPress, Wix, Squarespace, Gmail, Messenger, Instagram, WhatsApp, Zapier |
- Generous free tier suitable for small support teams
- Freddy AI Copilot assists agents with reply drafts and summaries
- Tight integration with Freshworks CRM and ITSM products
- Easy setup with a clean, modern interface
- AI features are add-ons or higher-tier only, raising total cost
- Reporting and analytics less advanced than Zendesk
- Freddy AI self-service bot requires significant training data
- Lyro AI chatbot resolves up to 70% of customer queries automatically
- Affordable pricing with a functional free tier
- Quick and easy setup on any website or e-commerce platform
- Strong Shopify and WooCommerce native integrations
- Lyro AI conversation limits can be restrictive on lower plans
- Advanced features require expensive Plus or Premium plans
- Less suitable for complex enterprise support workflows
AI Commentary
Freddy AI is Freshworks' proprietary AI layer built across its product suite. For Freshdesk, Freddy AI Copilot helps agents draft replies, summarize conversations, and suggest articles. Freddy AI Agent can autonomously handle common customer queries via chat and email. The platform's AI is trained on support-specific datasets and improves with usage over time. Freshdesk's competitive pricing makes AI-powered support accessible to mid-market businesses.
Tidio's Lyro is a conversational AI powered by Claude (Anthropic) that automatically answers customer questions based on your support content. Lyro can handle multi-turn conversations and escalate to human agents when needed. The AI is designed to be set up without technical expertise, making it especially accessible to small e-commerce teams. Tidio continuously improves Lyro's resolution rate with usage data and new training approaches.