Fireflies.ai vs Otter.ai
Meeting & Editing
| F Fireflies.ai | O Otter.ai | |
|---|---|---|
| Free tier | ✓ Free tier | ✓ Free tier |
| Pricing model | subscription | subscription |
| Price | $10 (Pro) | $8.33 (Pro) |
| Features | ||
| Languages | en | en |
| API | ✓ Available Docs ↗ | ✗ Not available |
| Homepage | Fireflies.ai ↗ | Otter.ai ↗ |
| Pricing Plans | Free$0/moLimited storage, 800 min transcription Pro$10/user/moUnlimited transcription, AI summaries Business$19/user/moVideo recording, analytics, API EnterpriseCustomSSO, custom data retention, SLA | Basic$0/mo300 min/mo transcription, 3 imports Pro$10/mo1200 min/mo, advanced search Business$20/user/moUnlimited, admin controls, Salesforce sync EnterpriseCustomSSO, custom data retention |
| Platforms | ||
| Integrations | Zoom, Teams, Google Meet, Salesforce, HubSpot, Slack, Zapier, Notion | Zoom, Google Meet, Microsoft Teams, Salesforce, Slack, Dropbox |
- Works across Zoom, Teams, Meet, Webex, and phone calls
- Powerful search across all meeting transcripts
- CRM integrations push action items to Salesforce/HubSpot
- GraphQL API available on Business plan
- Free plan storage limits fill quickly for active users
- Transcription accuracy lower than dedicated STT APIs
- Privacy concerns with bot recording all meetings
- Automatic live transcription for Zoom, Meet, and Teams
- AI meeting summaries and action item extraction
- Collaborative notes with highlights and comments
- OtterPilot bot joins meetings automatically
- English-only transcription
- No public API limits integration possibilities
- Accuracy drops on heavy accents or technical jargon
AI Commentary
Fireflies.ai stands out for its breadth of integrations—pushing meeting summaries and action items directly into CRM systems, project management tools, and Slack. Its cross-platform recording bot covers virtually every major conferencing platform. The GraphQL API on Business plans enables custom workflows that competitors like Otter.ai cannot match. Accuracy on technical content or non-native speakers remains a known limitation.
Otter.ai is one of the most widely adopted consumer and SMB meeting transcription tools, particularly recognized for its OtterPilot bot that auto-joins Zoom and Meet calls. AI-generated summaries and action items reduce post-meeting overhead significantly. The product targets non-technical users with a polished UX rather than developers. The lack of an API and English-only support are persistent gaps compared to enterprise alternatives.